Refund policy

Return & Refund Policy

At Bowren, we want you to feel confident and satisfied with every purchase. If something isn't quite right, we're here to help make the return process as simple as possible.

We offer a 30-day return window, giving you 30 days from the date your order is delivered to request a return.

To be eligible, items must be returned in their original condition, unworn or unused, with all original tags attached and in their original packaging. A receipt, order confirmation, or other valid proof of purchase is also required.

To request a return, please contact our customer care team at maricelamaryith@gmail.com.

All returns must be sent to the designated return address provided by our support team. Once your request has been reviewed and approved, we will email you a return shipping label along with instructions on how and where to send your package.

Please note: Returns sent without prior authorization may not be accepted, except where applicable law provides otherwise.

For any questions regarding returns, our team is always happy to assist you at maricelamaryith@gmail.com.

Damaged, Defective, or Incorrect Items

We recommend inspecting your order as soon as it arrives.

If you receive an item that is damaged, defective, or different from what you originally ordered, please contact us as soon as possible.

Our customer care team will carefully review your concern and help determine the most appropriate solution, whether that involves a replacement, refund, or another suitable resolution in accordance with applicable consumer protection laws.

Non-Returnable Items

Certain products may not qualify for returns due to their nature or specific conditions.

These may include:

Perishable Products: Items such as food, flowers, or plants.
Personalized Items: Custom-made, specially ordered, or personalized merchandise.
Personal Care Products: Certain beauty, cosmetic, or hygiene-related items, where legally permitted.
Hazardous Materials: Flammable liquids, gases, or other restricted substances.
Gift Cards: Gift cards are generally non-returnable.
Final Sale Items: Discounted or clearance products designated as final sale, where permitted by applicable law.

If you're unsure whether your purchase qualifies for a return, please contact our team before shipping it back.

These exclusions do not affect any statutory rights you may have regarding defective, damaged, or incorrectly described products.

Exchanges

If you'd like a different size, color, or style, we recommend requesting a return for your original purchase and placing a new order for your preferred item.

Once your return request has been approved, you may proceed with purchasing the replacement product separately.

This approach helps ensure that your preferred item can be ordered without waiting for the original return to be processed.

European Union – 14-Day Right of Withdrawal

Customers whose purchases are covered by European Union consumer protection legislation generally have the right to withdraw from an eligible distance purchase within 14 days of receiving their order, without needing to provide a reason.

To exercise this right, customers must notify us within the applicable withdrawal period.

Returned products should be handled only as necessary to establish their nature, characteristics, and functioning. Customers may be responsible for any diminished value resulting from handling beyond what is necessary, as provided by applicable law.

Original packaging and tags are encouraged but are not absolute conditions for exercising statutory withdrawal rights.

Any applicable exceptions to the right of withdrawal will be governed by relevant European Union legislation.

Nothing in this policy restricts or replaces your statutory consumer rights.

Refunds

Once we receive your returned package, our team will inspect the merchandise and notify you of the outcome of your refund request.

If your return is approved, your refund will be issued to your original payment method within 7–15 business days, subject to any shorter deadlines required by applicable law.

Please note that banks, credit card companies, and payment providers may require additional processing time before the refunded amount appears in your account.

If more than 15 business days have passed since your refund was approved and you have not received the funds, please contact our customer care team.

Email: maricelamaryith@gmail.com