Shipping policy

Shipping Policy

At Bowren, we strive to make every shopping experience smooth and reliable. All orders are generally reviewed, prepared, and processed within 2–5 business days. Orders are not processed or shipped on weekends or public holidays.

During holidays, promotional events, or periods of high order volume, processing and dispatch times may be slightly longer than usual. If your order experiences a substantial delay, our customer care team will contact you via email with further information.

Shipping Rates & Estimated Delivery Times

We are pleased to offer free shipping on all orders, unless otherwise specified during checkout.

Our estimated delivery timeframe is:

United States & Canada: 7–15 business days

Please keep in mind that shipping estimates are provided for reference and cannot be guaranteed. Delivery times may vary depending on your location, carrier operations, customs clearance, local postal services, and other circumstances outside our control.

Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

You can use this tracking link to follow your package's progress and stay informed about its delivery status.

Please allow some time for tracking updates to become available after your package has been shipped.

Customs, Import Duties & Taxes

Bowren is not responsible for customs duties, import taxes, VAT, or any additional fees imposed by the destination country's authorities.

Any charges applied by customs offices, shipping carriers, or other relevant agencies are the responsibility of the customer and may need to be paid before the package can be delivered.

Incorrect or Incomplete Shipping Information

To help ensure a successful delivery, please verify that your shipping address and contact information are complete and accurate before finalizing your purchase.

If an order is returned due to an incorrect, incomplete, or improperly entered shipping address provided by the customer, additional shipping fees may apply to arrange a new delivery.

We encourage customers to contact our support team as soon as possible if they notice an error in their shipping details.

Lost or Damaged Shipments

If your package arrives damaged or appears to have been lost during transit, please contact our customer support team within 10 days of delivery, or within 10 days of the estimated delivery date if the package has not arrived.

You can reach us at:

Email: maricelamaryith@gmail.com

Our team will review your request, investigate the circumstances with the shipping provider when necessary, and work toward an appropriate resolution as quickly as possible.